Frequently Asked Questions
Everything you need to know about shopping with Q.E.D. Astoria
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I initiate a return or exchange?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team with your order number to receive a prepaid return label.
Are your products covered by a warranty?
Yes, all Q.E.D. Astoria products come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress until it reaches your door.
Do you offer international shipping?
Currently, we ship exclusively within the United States. We are working on expanding our logistics to offer international delivery in the near future.